Ashaya Post

Game Discussion => Suggestions and Feedback => Topic started by: Storms on November 15, 2015, 05:02:49 am

Title: Passwords.
Post by: Storms on November 15, 2015, 05:02:49 am

Tobias, i recently came across unable to re-log back into my accounts via password. LightStorms was auto-fill for the Browser Site just like my others are but when i put the correct password in to access the game, it tells me i'm Disconnected from Server. There a way you can just send me an email with the passwords to LightStorm and Hiro please? My hotmail is ___________

Also didn't know where to really put this topic in.

Title: Re: Passwords.
Post by: toby on November 20, 2015, 08:23:56 pm

You can file a support ticket with anything you remember about your old account, and we'll look into it. It helps using the same computer that you used to play your old character, too. ;P

PS.: If you're told that you got disconnected when you try to login, there is a chance you exhausted the maximum number of login attempts. In that case just try again in later (best to play it safe and make it an hour or so - 'probing' to see whether you can try again does actually extend the time before you can).