Password

Use a strong password that you can remember to protect your accounts. To keep your characters safe, make sure that you never tell anyone what your password is - not even your brothers or your sisters, nor your best friends. So far, whenever an account was compromised, it was usually their sibling, or friend, who turned out not be that friendly after all. Avoid this happening to you: no one needs to know your password, and a real friend would understand that.

Game Masters do not need your password, ever:

• Game Masters cannot see your password, so there is no point to ask for it for verification purposes.
• A Game Master who needs to do or check something on your account, can do so without your password.

Basically, if someone asks you for your password, they are definitely not a real Game Master.

Password and Account Recovery

If you forgot your password (or your character name), the best way to go about it is filing a support ticket (possibly on another account), using /feedback, or by e-mailing our support. In the support ticket, tell us what you need help with (if you just need to know what your account name was, or can also not remember the e-mail address either). You should also include any information you still remember: names of pets, and their levels, when you last used the accounts, if you ever received warnings from our staff and what they were for, people on your friends list, people that you ignored, other characters on that account, and their levels. The more you include, the better. It also helps if you file that support ticket from the same computer you used to play your character on.

If you posted in the forums, and set an e-mail address on your profile, we can always send you a new password there.